Privacy Policy

1. Who is responsible for your data

Domexa Technologies Ltd is the data controller for personal data processed through the Platform. Contact our Data Protection contact using the details at the end of this Policy.

2. Data we collect

Contact & account data: your name, phone number, email address, and the role you sign up for (seeker, lister or rider).

Identity (KYC) data for listers: National ID number, KRA PIN and business name (for brokers), and any identity document you upload.

Listing & activity data: the properties you list, enquiries and bookings, and technical data such as device/browser information and app usage needed to run and secure the service.

3. How we use your data

To create and secure your account (including sending one-time verification codes by SMS and email); to verify identity and prevent fraud; to operate listings, enquiries and viewing tours; to communicate with you; to comply with legal obligations; and to improve and protect the Platform.

4. Legal bases

We process data to perform our contract with you, to comply with legal obligations, for our legitimate interests in running a safe marketplace and preventing fraud, and with your consent where required.

5. Identity (KYC) data — special handling

Identity documents and KYC details are used only to verify listers and prevent fraud. They are stored securely with restricted access and are never shown publicly on the Platform.

We keep KYC data only as long as needed for verification, fraud prevention and legal/record-keeping obligations, then delete or anonymise it.

6. Sharing your data

We share limited data as needed to run the service: with riders and listers to complete a booking or enquiry (for example, contact details needed for a viewing); with service providers (such as SMS/email, hosting and verification providers) under appropriate safeguards; and with authorities where required by law or to address fraud.

We do not sell your personal data.

7. Data retention

We retain personal data for as long as your account is active and as needed for the purposes above, then for any period required by law. One-time codes are short-lived and deleted after use or expiry.

8. Your rights

Subject to the Kenya Data Protection Act, 2019, you may request access to, correction or deletion of your data, object to or restrict certain processing, and withdraw consent. To exercise these rights, contact us using the details below. You may also lodge a complaint with the Office of the Data Protection Commissioner.

9. Security

We use technical and organisational measures to protect your data, including restricted access to identity data and encryption in transit. No system is perfectly secure, so we cannot guarantee absolute security.

10. Local storage

The Platform stores some information in your browser (for example your saved homes and your signed-in session) so features work without an account or across visits. You can clear this from your browser at any time.

11. Changes to this Policy

We may update this Policy from time to time. We will post the updated version here and, where changes are material, notify you.

12. Contact

For privacy questions or to exercise your rights, contact us using the details below.